How It Works
1. We Quote
It all starts by asking for a quote. Complete one of our forms above telling us everything you can about your guitar.If you accept our offer we will send you out our purchase invoice with our terms and conditions.
2. We Collect
After you have e-signed our contract we will send you everything you need to ship your guitar to us.You can either choose to have the guitar collected from your door or you can drop it off at a local post office.
3. We Pay
When we receive your guitar, it will be appraised by our repairs department.
Last year we paid out in full over 99.5% of the time.
Why Choose Us?
We Provide The Packaging
If you accept our offer we will provide you with everything you need to send your guitar to us.
We Pay For Postage
We can either arrange for a courier to collect your equipment from your door or you can drop your parcel off at a post office.
If you use our packaging correctly and your guitar gets lost or damaged in the post. We will pay your invoice in full.
We Pay Out In Full
Last year we paid out in full on over 99.5% of our invoices. We try to make our process as easy as possible. If you want to read more about our appraisal process, Adam North, our director of repairs has written about how our appraisal process works here.
We Beat Our Competitors
As well as providing you packaging and our Risk Free Postage Promise, we aim to always beat our competitors on cash price.
If somebody has offered you more cash for your item please let us know and we can usually match their offer.
We Pay Quickly
We usually pay the day we receive the guitar and promise to pay within 24 hours.
At its quickest the whole process can be completed in just three days.
There Are No Additional Fees
While our offer is less than the sale price on a site like eBay (we usually offer between 60-70% of sale prices). It is important to factor in sale fees.
You can read our guide to offers here
Don't Just Take Our Word For It!
Our reviews are based just on our guitar buying service. While some of our competitors have much more feedback than us, if it is all from people who have bought guitars it isn't actually a review of the service you are about to use.
You can see our Trust Pilot reviews by clicking here.
If you accept our cash offer we will give you 1 reward point for every pound we give you.
If you trade with us we will give you 2 reward points for every pound in the trade in value.
If you sell to us for cash you can redeem 1000 points to get an extra £5 in cash.
If you use your points towards a trade we will give you the normal £10 per 1000 points.