Return Policy

If you are not entirely satisfied with your purchase, we're here to help.

No Questions Asked Return

If you just don’t like your new gear you are welcome to return it within 14 days for a full refund. We will ask you to pay the return shipping cost and will need to receive your order back in the condition we sent it.

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will notify you on the status of your refund after inspecting the item.

You will be responsible for paying for your own shipping costs for returning your item.

After you the 14 days have passed you can exchange your order for a credit note for a further 16 days.


Items Damaged in the Post

If you do not feel that you received your order in the condition described you must tell us within 14 days of receiving your goods. We will organise return shipping costs. Please be aware that if you return an item to us and we cannot find a fault we reserve the right to charge a shipping fee of £20 + 3% of the value of items we return.


Items Received Damaged

Sell Us Your Guitar ltd is responsible for ensuring your item arrives with you in good condition. However if your guitar is damaged we may require proof that it has been damaged in the post.

If you notice that the packaging has been damaged please take photographic evidence before you open the parcel. You should also retain all packaging until you have tested the guitar. You have 14 days to report to us that the item has received damage although we recommend telling us as soon as you are aware of the damage.


23 views0 comments

Recent Posts

See All

Appraisal Process

I have been in the scenario that many may have faced when selling an instrument. Walking into a shop “I’d like to sell my instrument please”, for them to respond with “well it needs a service. It need

Sell Us Your Guitar Privacy Policy

Our commitment to you is really quite simple. We will only use your details for the purpose you gave them to us for.

String Club Terms & Conditions

Entrants will be deemed to have accepted these terms and conditions, and agreed to be bound by them, when entering this Promotion. Who may enter This free prize draw (“Promotion”) is open to residents

Sell Us Your Guitar Ltd

Registered in England with Company Number: 13056460

18 George Street, Ashton-Under-Lyne, OL6 6AQ 

VAT registration number:  GB348273187

©2021 by Sell Us Your Guitar Ltd