How It Works
1. We Quote
It all starts by asking for a quote. Complete one of our forms above telling us everything you can about your guitar. ​If you accept our offer we will send you out our purchase invoice with our terms and conditions.
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2. We Collect
After you have e-signed our contract we will send you our specialised packaging kits and a 24 hour shipping label for you to ship your guitar to us. ​You can either choose to have the guitar collected from your door or you can drop it off at a local post office.
3. We Pay
When we receive your guitar, we will process payment or contact you within 24 hours. We very rarely need to get in touch and will only do so if the guitar is significantly damaged, faulty or is missing components.
Last year we paid out in full over 99.5% of the time.
Why Choose Us?
We Provide The Packaging
If you accept our offer we will provide you with everything you need to send your guitar to us.
We also provide a pre paid shipping label and arrange for collection, meaning you have nothing to worry about!
Price Match
Not only do we provide you with our packaging and our Risk Free Postage Guarantee, we will still always review our competitors cash price whilst offering our industry leading service.
If one of our competitors has offered you more cash for your item please let us know and we can usually match their offer.
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We Pay Out In Full
Last year we paid out in full on over 99.5% of our invoices. We try to make our process as easy as possible.
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Risk Free Postage Guarantee
If you use our packaging correctly and your guitar gets lost or damaged in the post. We will pay your invoice in full.
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There Are No Additional Fees
While our offer is less than the sale price on a site like eBay (we usually offer between 60-70% of sale prices). It is important to factor in sale fees.
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Specialised Packaging Kit
We provide our packaging kit to you to safely ship the guitar to us
Postage Guarantee
If your guitar is damaged or lost in transit then we cover this under our Postage Guarantee
Price Match
If our offer is beaten by a like for like quote then we are always happy to review our offer
No Haggling
We pay out in full on 99.5% of purchases meaning your offer offer will not change unless the guitar is significantly damaged or faulty
Don't Just Take Our Word For It!
Our reviews are based just on our guitar buying service. While some of our competitors have much more feedback than us, if it is all from people who have bought guitars it isn't actually a review of the service you are about to use.
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You can see our Trust Pilot reviews by clicking here.